Delivery & Returns

Delivery

All available delivery options will be shown during checkout. Not all delivery options are available all the time. The most popular options are shown below and apply to orders placed before 2pm: We do not usually dispatch orders on a Friday

Standard Delivery £1
  • UK only
  • Royal Mail 2nd Class
  • Order before 2pm for delivery in 2-4 business days
  • Monday to Thursday
  • we do not usually dispatch orders on a Friday
Express Delivery £2.50
  • UK only
  • Royal Mail 1st Class
  • Order before 2pm for delivery in 1-2 business days
  • Monday to Thursday
  • we do not usually dispatch orders on a Friday
Overseas Orders:
  • Prices for overseas delivery can be viewed after adding the item to the Shopping Cart
  • we do not usually dispatch orders on a Friday

Returns

Unwanted items

On Yer Bike (oybcycles.com) is happy to accept back any unwanted items for refund, within 30 days of purchase, providing the following terms are met:

  1. All packaging must be intact so that the item is in a re-saleable condition
  2. You include a copy of your receipt or your name, address and order number.
  3. Return postage costs are covered by the customer (please also note that your original postage charge will not be included in the refund)
  • returns should reach us within 30 days of the order
  • ownership and risk remains with customers until we receive the goods back at our warehouse
  • please state your reason for returning the item/items

If your item/items are faulty please contact us and await instructions from a member of our staff. DO NOT RETURN FAULTY ITEMS UNLESS INSTRUCTED!!

Due to the COVID-19 situation we have a temporary address for all returns:

Pram Tyres
74 Gunthorpe Road
Peterborough
PE4 7TP
(United Kingdom)

If you need to contact us regarding faulty items please use one of the following methods:

  • Email: pramtyres@oybcycles.com
  • Send a message through our contact page

PLEASE DO NOT RETURN ANY FAULTY ITEMS UNLESS INSTRUCTED TO BY A MEMBER OF OUR STAFF.



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