Delivery & Returns

Delivery

All available delivery options will be shown during checkout. Not all delivery options are available all the time. The most popular options are shown below and apply to orders placed before 2pm:

Standard Delivery
  • FREE-on orders over 20
  • 1-on orders under 20
  • UK only
  • Royal Mail 2nd Class
  • Order before 2pm for delivery in 2-4 business days
  • Monday to Friday
Express Delivery 2.50
  • Applies to all UK orders
  • Royal Mail 1st Class
  • Order before 2pm for delivery in 1-2 business days
  • Monday to Friday

Overseas Orders:
We currently charge a flat rate of 12.95 for overseas deliveries. Due to the extra time and paperwork involved in processing overseas orders we are unable to offer cheaper rates for smaller orders.
Most overseas orders are sent via Royal Mail AirSure which is a tracked service which aims to deliver within 4-8 working days. However, due to the UK no longer belonging to the EU, some overseas deliveries can get held up by customs and take considerably longer to arrive.
There is a weight limit of 2kg on overseas deliveries.

VAT on Overseas Deliveries:
We do not charge VAT on orders sent outside the UK. VAT will be deducted from your order during checkout.

Duties and Taxes on Overseas Deliveries:
All overseas orders are sent Delivered Duty Unpaid (DDU) meaning the seller is responsible for ensuring goods arrive safely to a destination; the buyer is responsible for import duties. You may be charged import tax (duty) when your goods arrive. We have no control over this so please check what the rules are in your country.

Delivery to some countries can take longer than others depending on the local mail service.
Overseas orders weighing more than 2kg can only be shipped via a Courier service.

Our cut-off times for orders are: Monday - Friday 2pm

To find out the cost of a delivery please add the items you would like to order to the Shopping Cart and enter your Country in the Shipping Estimator.

  • Prices for overseas delivery can be viewed after adding the item to the Shopping Cart

Returns

Unwanted items

On Yer Bike (oybcycles.com) is happy to accept back any unwanted items for refund, within 30 days of purchase, providing the following terms are met:

  1. All packaging must be intact so that the item is in a re-saleable condition
  2. You include a copy of your receipt or your name, address and order number.
  3. Return postage costs are covered by the customer (please also note that your original postage charge will not be included in the refund)
  • returns should reach us within 30 days of the order
  • ownership and risk remains with customers until we receive the goods back at our warehouse
  • please state your reason for returning the item/items

If your item/items are faulty please contact us and await instructions from a member of our staff. DO NOT RETURN FAULTY ITEMS UNLESS INSTRUCTED!!

Due to the COVID-19 situation we have a temporary address for all returns:

Pram Tyres
74 Gunthorpe Road
Peterborough
PE4 7TP
(United Kingdom)

If you need to contact us regarding faulty items please use one of the following methods:

  • Email: pramtyres@oybcycles.com
  • Send a message through our contact page

PLEASE DO NOT RETURN ANY FAULTY ITEMS UNLESS INSTRUCTED TO BY A MEMBER OF OUR STAFF.



Royal Mail Service Updates

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