Delivery & Returns

Delivery

All available delivery options will be shown during checkout. Not all delivery options are available all the time. The most popular options are shown below and apply to orders placed before 2pm:

Standard Delivery
  • FREE-on orders over 25
  • 1.50-on orders under 25
  • UK only
  • Royal Mail 2nd Class
  • Order before 2pm for delivery in 2-4 business days
  • Monday to Friday
Express Delivery 2.50
  • Applies to all UK orders
  • Royal Mail 1st Class
  • Order before 2pm for delivery in 1-2 business days
  • Monday to Friday

Our cut-off times for orders are: Monday - Friday 2pm

Additional Shipping Information
DUE TO STOCKTAKING - we will not be dispatching any orders on Friday 1st July.
Orders placed after 2.30pm Thursday 30th June will be dispatched Monday 4th July. Sorry for any inconvenience.
Queen's Jubilee - orders placed after 2pm Wednesday 1st June will be dispatched Monday 6th June
Next dispatch date for all orders is Tuesday 3rd May
Order before 2pm today for same day dispatch
DUE TO STOCKTAKING - next dispatch date for all orders is Monday 28th February
Due to annual holiday next dispatch date for all orders is Monday 22nd November
Annual Holiday - orders placed after 7am Monday 3rd September will be dispatched Monday 10th September
Bank Holiday - next dispatch date for all orders is Tuesday 27th August
Queen's Jubilee - orders placed after 2pm Thursday 23rd December will be dispatched Thursday 30th December
Christmas Closing - the next dispatch date for all orders is Thursday 30th December
New Year Closing - the next dispatch date for all orders is Tuesday 4th January
Please be aware that some deliveries may take slightly longer than normal due to Royal Mail staff shortages.

To find out the cost of a delivery please add the items you would like to order to the Shopping Cart and enter your Country in the Shipping Estimator.

Overseas Orders:
Due to new tax rules we are not currently able to process orders from countries outside the UK, including the Channel Islands and Isle of Man.

Returns

Unwanted items

On Yer Bike (oybcycles.com) is happy to accept back any unwanted items for refund, within 30 days of purchase, providing the following terms are met:

  1. All packaging must be intact so that the item is in a re-saleable condition
  2. You include a copy of your receipt or your name, address and order number.
  3. Return postage costs are covered by the customer (please also note that your original postage charge will not be included in the refund)
  • returns should reach us within 30 days of the order
  • ownership and risk remains with customers until we receive the goods back at our warehouse
  • please state your reason for returning the item/items

If your item/items are faulty please contact us and await instructions from a member of our staff. DO NOT RETURN FAULTY ITEMS UNLESS INSTRUCTED!!

The address for all returns is:

    Pram Tyres
    74 Gunthorpe Road
    Peterborough
    PE4 7TP
    (United Kingdom)

If you need to contact us regarding faulty items please use one of the following methods:

  • Email: pramtyres@oybcycles.com
  • Send a message through our contact page

PLEASE DO NOT RETURN ANY FAULTY ITEMS UNLESS INSTRUCTED TO BY A MEMBER OF OUR STAFF.



Royal Mail Service Updates

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