Returns

Here at On Yer Bike (oybcycles.com) we try to operate a 30 day no quibble returns policy. Return any item purchased in the previous 30 calendar days in its original, undamaged packaging and resalable condition and we will refund the cost of the goods and our postage and packing charge (excludes Special Delivery and International Deliveries). Your only cost is the cost of return postage.

Notes:

• postage and packing will only be refunded where the entire order is returned
• returns should reach us within 30 days of the order
• ownership and risk remains with customers until we receive the goods back at our warehouse
• please include a copy of your receipt or your name, address and order number
• please state your reason for returning the item/items
• If your item/items are faulty please contact us and await instructions from a member of our staff. DO NOT RETURN FAULTY ITEMS UNLESS INSTRUCTED!!

The address for all returns is:

If you need to contact us regarding faulty items please use one of the following methods:

• Tel: 01733 561198
• Email: sales@oybcycles.com
• Send a message through our contact page

PLEASE DO NOT RETURN ANY FAULTY ITEMS UNLESS INSTRUCTED TO BY A MEMBER OF OUR STAFF.