Returns

Unwanted items

On Yer Bike (oybcycles.com) is happy to accept back any unwanted items for refund, within 30 days of purchase, providing the following terms are met:

1. All packaging must be intact so that the item is in a re-saleable condition
2. You include a copy of your receipt or your name, address and order number.
3. Return postage costs are covered by the customer (please also note that your original postage charge will not be included in the refund)

• returns should reach us within 30 days of the order
• ownership and risk remains with customers until we receive the goods back at our warehouse
• please state your reason for returning the item/items

If your item/items are faulty please contact us and await instructions from a member of our staff. DO NOT RETURN FAULTY ITEMS UNLESS INSTRUCTED!!

The address for all returns is:

If you need to contact us regarding faulty items please use one of the following methods:

• Tel: 01733 561198
• Email: sales@oybcycles.com
• Send a message through our contact page

PLEASE DO NOT RETURN ANY FAULTY ITEMS UNLESS INSTRUCTED TO BY A MEMBER OF OUR STAFF.